Communications Consent and Clinical Records

Complaints and notifications by patients create a great deal of stress for dental practitioners and their staff. Responding to complaints is expensive time consuming and expensive. Dentists can reduce complaint likelihood by having proper Consent Communication and Clinical Records processes.

WHO SHOULD ATTEND

• Dentists, Dental Therapists, Dental Prosthetists Hygienists and their staff.
• Dental Practice Teams.

WHAT WILL BE LEARNED

• How to obtain valid (informed) consent;
• How to communicate to patients about treatment effectively to reduce misunderstandings and complaint;
• How to support these processes with clinical records.

This workshop will address all these non-clinical aspects of preventing complaints and making responses to complaints effectively through these processes. The programme will be in six parts.

• pre-reading of some theory- short video and documentation (90 minutes)
• a presentation on the basics of these three areas (90 minutes)
• practical examples discussed of each of the three areas (90 Minutes)
• workshops on actual and simulated patient presentations (90 minutes)
• bringing it all together (60 minutes)
• an optional multiple choice examination (60 minutes)

Certificate for Attendance and completion of pre-reading and optional examination will be 8 hours in Scientific (Audit and Compliance) Stream.

REGISTER AT EVENTBRITE

REGISTER HERE : https://www.eventbrite.com.au/e/communications-consent-and-clinical-records-tickets-58613378192