Effective Communication in Dental Practice
Lecture presentation on the importance of effective communication.
Issues to be addressed include:

• Communication with patients and others,
• Building trust in the dentist-patient relationship,
• Understanding and dealing with cultural differences,
• Confidentiality and privacy,
• Informed consent,
• Open disclosure, and
• Dealing with patient complaints.

Clinical Record Keeping
Lecture presentation on general legal and related requirements of dental record keeping including:

• ‘The Dental Board of Australia – Guidelines on dental records’,
• ADA Policy Statement 5.17 – Dental Records,
• Current operational record keeping guidelines, including Medicare – Administrative record keeping and CDBS requirements,
• Privacy issues and dental records,
• De-identified case examples of record keeping and their relevance to matters such as patient complaints and insurance claims, and
• Tutorial and discussion of ‘The Dental Board of Australia - Guidelines on dental records’. The guidelines will be used as a “Check List” to ensure coverage of all relevant aspects of detailed and accurate dental record keeping.

Professional Boundaries and Professional Conduct
Lecture presentation on professional boundaries and professional conduct including:

• Professional values and qualities,
• Working with patients,
• Professional behaviour and ethical conduct,
• Maintaining professional performance, and
• Working with other practitioners.