Perth, Western Australia, AUSTRALIA
This event has concluded
From: 8:00 AM
Thursday, 29 June, 2017
To: 4:00 PM
Thursday, 29 June, 2017
Website
TOTAL CPD FOR THIS EVENT: 6.5 HOURS
Event Details...
This event includes information on the following topics:
The intended audience for this event includes:
Your reputation begins the moment a patient makes contact with your practice.
Your administration team must be well trained and feel supported if you want an outstanding experience for every patient; either on the telephone or face to face.
The front desk is the 'heartbeat' of your organisation and productivity. Have every team member well trained and working as your ambassador.
Attendees will exude confidence and be rejuvenated with their newfound knowledge on how to manage;
- Tone of voice
- Late cancellations and rescheduling
- Converting the 'shopper'
- Financial enquiries
- Difficult patients
- New patients
- Pending patients
- Hygiene 'recall' patients
We understand that your position on the front desk is anything but easy. You are managing telephone calls, late arrivals, cancellations and payments. The list can go on and at the same time you deliver a five star level of service. All attendees will enjoy this highly motivating and fun day designed to inspire and educate you to return more switched on and ready to preform as a front office superstar.
Kathy will guide you through the following;
- Telephone techniques
- Professional image
- Communication
- Attitude
- Personality and generation profiles
- Teamwork
This workshop includes a bonus 2 hours of TC IT! Treatment Coordinate It!
Speakers at this event...
Ms Kathy Metaxas
Kathy Metaxas has been involved in the field of dentistry for over three decades. Her enthusiasm and knowledge has motivated and directed many dental teams across Australia, New Zealand, Singapore,...
Venue for Event...
Duxton Hotel Perth
1 St George's TerracePerth WA 6000
AUSTRALIA Phone: +61-8-9261-8000
Freecall:1800-681-118
www.perth.duxtonhotels.com
Event Organiser...
PLATINUM Professional Development
55 Washington StreetVictoria Park WA 6100
AUSTRALIA Phone: (08) 9368-4577
Freecall:1300-656-477
www.platinumpd.com
Speakers at this event...
Ms Kathy Metaxas
Kathy Metaxas has been involved in the field of dentistry for over three decades. Her enthusiasm and knowledge has motivated and directed many dental teams across Australia, New Zealand, Singapore,...