This workshop addresses the changing and expanding role of the Practice Manager providing tools to help take some of the responsibility off the shoulders of the practice owner/dentist.

Learn:

Business acumen- Think like a patient, act as an owner:

• Practice financials to keep an eye on
• Key Performance Indicators/ KPIs
• Analysing key reports to support your practice owner

People Management- How to gain, train and retain your team:

• Alleviating recruitment stresses and the importance of contracts
• Training and motivating your team to succeed
• Leadership skills to help you get the most from your team
• Leading the leader

Customer service culture- Creating an aligned and consistent team:

• Creating practice standards and protocols
• What you need to know about marketing and patient retention

Practice compliance:

• Staying on top of regulatory compliance
• WH&S and infection control procedures
• Creating standards

"The course has created a new motivation for us to look at improvements we can easily make to our practice." S.KING, SA