Putting the Patient Experience at the Heart of Your Practice
Newcastle, AUSTRALIA
This event has concluded
From: 6:30 PM
Monday, 23 July, 2018
To: 8:00 PM
Monday, 23 July, 2018
Website
TOTAL CPD FOR THIS EVENT: 1.5 HOURS
Event Details...
This event includes information on the following topics:
The intended audience for this event includes:
This seminar will show you how to implement a seamless patient journey that puts customer care first, enhancing their experience at every touchpoint and optimising clinical outcomes.
By understanding your practice workflow from a patient perspective, the seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care.
Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoint and realise how customer-centric your business really is.
Considering both digital and face-to-face communications from the moment a new patient searches online for your practice, to the moment they leave the surgery and beyond, the seminar provides an all-encompassing guide on how best to set up and track a customer-centric workflow that will also benefit your team and business as a whole.
CPD Learning Objectives
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Understand the key touchpoints; when and how to communicate with patients both in and out of the practice;
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How to better inform patients to help ensure they take up the treatment they need; and
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A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer-centric workflow
Who should attend?
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Principal Dentists
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Business Owners
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Practice Managers
Time and Cost
Our FREE-TO-ATTEND seminars qualify for 1.5 CPD hours
6:30pm: Seminar starts (registration and light refreshments from 6pm)
8:00pm: Seminar concludes
Venue for Event...
Novotel Newcastle Beach
5 King StreetNewcastle NSW 2300
AUSTRALIA Phone: +61-2-4037-0000
www.novotelnewcastlebeach.com.au
Event Organiser...
Henry Schein One Australia
Suite 339 Railway Road
BLACKBURN VIC 3130
AUSTRALIA Phone: +611300889668
Freecall:1300889668
henryscheinone.com.au