Your reputation begins the moment a patient makes contact with your practice.

Your administration team must be well trained and feel supported if you want an outstanding experience for every patient; either on the telephone or face to face.

The front desk is the 'heartbeat' of your organisation and productivity. Have every team member well trained and working as your ambassador.

Attendees will exude confidence and be rejuvenated with their newfound knowledge on how to manage;

• Tone of voice
• Late cancellations and rescheduling
• Converting the 'shopper'
• Financial enquiries
• Difficult patients
• New patients

We understand that your position on the front desk is anything but easy. You are managing telephone calls, late arrivals, cancellations and payments. The list can go on and at the same time you deliver a five star level of service. All attendees will enjoy this highly motivating and fun day designed to inspire and educate you to return more switched on and ready to preform as a front office superstar.

Kathy will guide you through the following;

• Telephone techniques
• Professional image
• Communication
• Attitude
• Personality and generation profiles
• Teamwork