The Exceptional Front Office Coordinator

1 day

Adelaide, AUSTRALIA

This event has concluded

From: 9:00 AM

To: 5:00 PM

Equip your front office staff with the skills to handle patients of all types. Content includes:

Learning valuable verbal skills to deal with getting appointment commitment, confirmation and strategies for dealing with noshows and cancellations
Creating the ‘ideal day’ for the whole dental team
Communication skills for patients and fellow team members
Learning how to handle objections, conflict and confrontation
Building relationships with patients
Telephone skills including the new patient call, dealing with shoppers and emergency patients

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1 South Terrace
Adelaide SA 5000
AUSTRALIA

Phone: +61-8-8212-1277

449A Lygon Street
Brunswick East VIC 3057
AUSTRALIA

Phone: +61-3-9347-8555
Freecall:1300-519-000