Mishandling phone enquiries could be costing you thousands of dollars!
Auckland, NEW ZEALAND
THIS EVENT HAS CONCLUDED
From: 8:00 AM Thursday, 12 July, 2018
Registration opens at 7:30 AM
To: 4:30 PM Thursday, 12 July, 2018
This event includes information on the following topics:
The intended audience for this event includes:
When a prospective client calls your practice, there is a lot of work required to get them onboard as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office's day.
This seminar will enable team members and practice owner's to:
- Maximise conversions of phone calls to patients
- Build trust and form a relationship before the patient even meets the dentist
- Treat each phone call like the potential value it represents
Optimise phone conversations:
- Prepare your patients by improving communications over the phone
- Deal with difficult patients
- Learn how to take control of conversations with telephone shoppers
"I enjoyed this workshop a lot! I have learnt a lot, especially how to take and make phone conversations in a different way! Thank you for all your help." P Dyer
