This seminar will discuss the importance of using data to set goals and KPIs for your practice to help you fill every available gap in the appointment book and maximise every minute of available chair-time. This includes setting goals and optimising your performance in the following areas:

• Optimising your patient recalls
• Minimising fail-to-attends
• Managing short notice cancellations effectively
• Increasing treatment plan acceptance through effective patient marketing
• Improving new patient acquisition

The seminar will also discuss best practice strategies based on global research from over 1,500 dental practices across New Zealand, Australia and the UK to help you improve practice performance.

CPD Learning Objectives

• Understand the Key Performance Indicators (KPIs) that your practice should focus on;
• Identify targets based on industry benchmarks in relation to recall effectiveness, FTAs, chair-time utilisation, treatment plan acceptance and new patient acquisition;
• Understand the key daily tasks that drive performance to help you minimise lapsed patients, FTAs and whitespace in your appointment book whilst optimising treatment plan acceptance and new patient acquisition

Who should attend

• Principal Dentists
• Business Owners
• Practice Managers